Thank You!

Lovely letter from a Sidmouth client this week –

“Thank you to everyone involved in Mum’s stair lift. You were all so helpful and supportive – from your ladies in reception to Dave Dean (of DKD Carpentry). The engineer was so patient getting the lift just right! Mum’s so happy and confident using it and wouldn’t be without it now.”

Good Job from a nice young lad, I like to give feedback as it’s rare that people do a good job. He was very polite and I would recommend Dolphin.

Mr Glasgow, Exeter

Words escape me !!
My 104 year old mother living alone in Totnes had a problem with her stair lift.
The engineer I met and mentioned he had just come around the corner from another job.
We went in and he found she had some how turned the lift off.
He turned it on and left.
She has now received a £70 bill and the company say …..oh yes that is our standard charge!
And I say Shame on you Dolphin!!!
No understanding at all or mention of a reduction ,
The parting words were Well at least you didn’t have to pay for any parts..

Jon Bennett

‘Jamie Harkness was courteous and professional. He worked quietly and efficiently and explained clearly the lift controls after the completion. I will certainly recommend Dolphin to prospective customers.’

David Saunders Sidmouth

Lift installed in Jan 2021 – fair price, excellent service
Unforeseen in Feb 2021 – fixed withing a couple of hours – first rate service

Janet Plymsol

‘Thank you so much for sending your son Perry to install our stair lift, he was so thoughtful, careful, polite, neat and tidy. This also applies to his helper. Having the stair lift has totally transformed my life. I can’t tell you how happy it has made me.’

Susan Woolfenden, Devon – 2015

‘Very pleased with the installation of our stair lift today. The engineers’ and electrician’s work looks to be of a very high standard. Very polite and friendly – a real credit to your business.’

Mr Taylor, Tiverton – Dec 2015

I arranged for my mother to have a stairlift fitted and she and I were both delighted with the service we received. The time and care taken to ensure the lift she chose was right was for her was personal and professional and when it was time to have the lift removed it was done efficiently and with sympathy.

Catherine Fitzgerald

Highly recommended first class service

Carolyn Yelland

Fantastic experience throughout, would absolutely recommend.

I recently contacted Dolphin on behalf of a family member where they required a stairlift for the first time. There were many good aspects about the service they provided. Firstly, they stuck to the quote provided, this gave us great confidence in them and one of the main reasons we would so highly recommend them and use them again. Secondly, they offered great technical knowledge and always acted in our best interests rather than what suited themselves. Finally, the technicians which fitted the lift were friendly and professional throughout the fitting and made an effort to work around our requirements.

We had an excellent experience with Dolphin Stairlifts and would highly recommend using them.

Craig Skinner

I wish to convey my heartfelt thanks and gratitude to everyone at Dolphin who were involved with the installation and retrieval of the stairlift at my parents’ home. From first contact, the service from Dolphin was impeccable. Staff were professional, friendly, accommodating and helpful. Thank you so much for helping me during a difficult time.

M. Flegg, Bideford - Aug 2021

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