Terms and Conditions

1. Acceptance

The Contract shall consist of your order and your acceptance thereof and shall be in accordance with our quotation. These terms shall not be varied.  Our quotation is provided on the basis that the staircase and surrounding structure is sound and suitable for a stairlift installation. Our offer is made, subject to the manufacturer approving feasibility. (if applicable).

2. Delivery Time

Delivery times quoted are from final approval of drawings and settlement of all details enabling manufacture to proceed. We shall not be liable for any delays due to the lack of availability of labour, or materials or matters beyond our control.

3. Guarantee

The company guarantees that it will rectify any defects arising out of faulty materials or workmanship for 12 months from the date of installation. We exclude repairs, replacements or adjustments or other work necessitated as a result or wilful or accidental damage, misuse, neglect or any other cause beyond or control.

4. Retention of Title

All materials whether awaiting dispatch or installed (in part or complete) shall remain the property of Dolphin Stair Lifts South West Ltd until the contract value has been paid to us in full.

5. Exclusion of Liabilities

Under no circumstances shall we be liable for consequential damage or loss, of any nature caused or contributed to, by any defect or failure (whether partial or complete) of any part, material or design which was not wholly manufactured by Dolphin Stair Lifts South West Ltd  and which we could not reasonably have been expected both to inspect and exhaustively test. We shall not be responsible after delivery for damage to materials supplied or work done by us occasioned by any cause not wholly within our control. We shall not be liable for any modifications made to a stairlift without our full knowledge and written consent. Any such change may be contrary to EN8140 for powered stairlifts and would invalidate our guarantee, and may endanger the user.

6. Value Added Tax

The prices are exclusive of VAT except where the goods or services are not eligible for relief from VAT under Group 12 of Schedule 8 of the Zero Rated Schedule to the Value Added Tax Act 1994. The VAT is subject to increase by the amount of any Government Tax including Value Added Tax where chargeable.

7. General

Should additional unforeseen works be discovered at final survey or upon installation, we reserve the right to pass any additional costs on to the customer. Nothing in the agreement will detract from your statutory rights.

8. Cancellation Policy

In the event of cancellation of order prior to installation, for equipment that is ‘made to measure’, we reserve the right to recover our full costs from the client, their agent, or estate. The amount will depend on the stage at which the production of the lift has reached. There is a minimum charge of £450 to cover administration and drawing costs incurred by ourselves and the manufacturer. Should cancellation be made in the 2 week period prior to the proposed installation date the full order value, less £400 installation charges, will be made.

9. Buy Back Policy

The curved track stairlifts are individually made to measure, they therefore will have a minimal buy back value. Please bear this in mind prior to purchase. We will buy back most straight stairlifts, supplied but this will be subject to market needs, age and condition of the lift etc. We will always, however, remove the stairlift at no cost to you.

10. Dolphin Stair Lifts South West Ltd, Company No. 8474600. Registered offices at:

Dolphin Stairlifts (South West) Ltd
22 Marsh Road
Lords Meadow Industrial Estate
Devon EX17 1EU